AWS support not responding to SES Production request

I understand your frustration with the delay in processing your SES Production Access request. While AWS typically aims to respond within 24 hours, in practice, processing times for SES Production Access requests can vary significantly, and many users have reported similar experiences with delays.

It's not uncommon for these requests to take several days or even longer in some cases. The AWS SES team needs time to review the details provided in your request and determine the next steps. They may be processing your request even if you haven't received a direct response yet.

While waiting, I recommend:

1. Continue monitoring both your support case and your email inbox for any updates or requests for additional information.

2. Check if there are any "More information needed" notifications in your case that might require your response.

3. Since it has been over 48 hours, you might consider following up on your case. You could try using the chat option in AWS Support to inquire about the status of your request.

4. Ensure that you've provided all necessary information in your initial request, such as:

• The specific types of emails you plan to send
• Your estimated email volume
• How you'll handle bounces and complaints
• Your methods for ensuring compliance with email best practices

While the wait is impacting your work, AWS is generally diligent in processing these requests, but the timeline can vary based on various factors. If the delay becomes excessive, you may want to consider escalating your case through AWS Support channels.
Sources
AWS SES | Production level request | No response even after 72H | AWS re:Post
Can someone please assist with [Case 175030033900120] this is for Amazon SES I responded and have not had a response back. | AWS re:Post
SES: Production Access | AWS re:Post