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MailManager Ruleset with Recipient rewrite and send to internet action

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I am trying to use the new MailManager capability. My domain is verified and I am have "production" access (not in sandbox). I have also pointed my MX record to the ingress endpoint A record.

I have email coming in to my domain and have an action that delivers to Workmail inbox.

What I want to do is AFTER the delivery to Workmail action, I want to perform a recipient rewrite, where the recipient is a gmail account, for example, and then a send to internet action. For some reason, this part is not working. I don't know if it is the recipient rewrite or the send to internet that is the problem.

I do know that I can send outbound mail thru SES because my Cognito user pool sends thru SES and when I send a test email (from the SES console) that works also.

Any help would be appreciated. thank you.

Topics
Front-End Web & MobileBusiness Applications
Tags
Amazon Simple Email Service
Language
English
asked 2 years ago192 views
1 Answer
0
Accepted Answer

Hi Nathan,

I tried to reproduce your set-up and I was able to make it work but it does have limitations. When I have the Rewrite and send action in the same Rule in the Rule Set and the From is a verified email address or domain it works. I can "redirect" an email to Gmail.

If the original sender is a email address that is not verified in my account the send seems to fail. I've checked with an engineer from the service team and they confirmed that the failure was in the send action as I the email From I was using was not verified and thus caused the send to fail.

Are you trying to create a scenario where you're redirecting email? I can forward that feedback to the service team as a feature request.

Kind regards, Robin

AWS
EXPERT
answered 2 years ago
EXPERT
reviewed a year ago
  • Nathan Wayne Hanks
    2 years ago

    Thank you and I appreciate you touching base with the service team.

    In short, yes, I am trying to handle the scenario that failed for you - I want to redirect emails that come in from "customers", so there is no way for me to verify each of their email addresses.

    The use case is that I have a group email address "contact_us@...." and I wan to redirect that mail to a "partner" org that will handle those specific emails.

    Thanks again!

  • robinkaws EXPERT
    2 years ago

    Thanks for the update. I will pass this information to the team so they know about your use case!

  • wgabsi
    a year ago

    @robinkaws is there any update on this issue, we are planning to migrate to SES/Mail Manager but this feature looks like a blocker for us?

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