Gateway migration needed Your gateway will not be supported by AWS Support

Hi Sam,

The deprecation notices for the affected gateways started going out in late 2020, and additional notices have been sent since then. The notices are sent to the contact email address on the account that owns the affected gateway. In addition, a PHD notice for the affected gateways started being displayed in the AWS Console in late 2020.

Depending on your gateway type and when it was deployed, the deprecation date may be different, please refer to the notice for your specific gateway.

Regarding what action to take, you must migrate your gateway VM listed for deprecation to a new gateway VM before the deprecation date associated with that gateway. The migration procedure is different based on the type of gateway you have.

Please refer to the following links for guidance
S3 File Gateways: https://docs.aws.amazon.com/filegateway/latest/files3/migrate-data.html
Stored Volume Gateways: https://docs.aws.amazon.com/storagegateway/latest/userguide/migrate-data.html#migrate-data-volume-stored
Cached Volume Gateways: https://docs.aws.amazon.com/storagegateway/latest/userguide/migrate-data.html#migrate-data-volume-cached
Tape Gateways: https://docs.aws.amazon.com/storagegateway/latest/userguide/migrate-data.html#migrate-data-tape

Regards

So if we only have a tape gateway we only need to follow the instructions from TGW link which is to move the Virtual Tapes only? We don't have any Volumes which are backed up in the first couple of steps in that link.

Edited by: ImMikeD on Sep 7, 2021 2:13 PM

Depending on the type of the gateway (S3 File, Stored Volume, Cached Volume or Tape) you have currently, please follow the instructions for that gateway type.

If you have only a Tape gateway, please follow the instructions for Tape Gateway.

https://docs.aws.amazon.com/storagegateway/latest/userguide/migrate-data.html#migrate-data-tape

Hi there, so can I confirm that I need to fully delete the on-prem VM's /VHD's and create a brand new gateway from scratch. Then retrieve the tapes and re-import?

Thanks

NewB-chat,

I need to fully delete the on-prem VM's /VHD's and create a brand new gateway from scratch. Then retrieve the tapes and re-import

Yes, that is correct.

Shashi