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Connect + LEX FallbackIntent not trigger for french Callbot

0

Hi

We have a French Callbot build with AWS Connect and LEX v2 Lex bot contains 4 Intents (Custom Yes/No intents, AMAZON.HelpIntent and AMAZON.FallbackIntent) When the user don't says any things, AMAZON.FallbackIntent isn't invoke. Lex invoke one of our custom intent with nluConfidence set to 1

Is there something to configure to be able to use AMAZON.FallbackIntent ?

  • thakarma
    2 years ago

    1/ Could you please elaborate on what you mean by "when the user doesn't say anything"? Does it mean an empty audio without any utterance? 2/ Could you please provide more information about the custom intent that is being invoked by Lex? What kind of sample utterances does it contain? 3/ If possible, Can you please provide the intent classification JSON response from Lex?

Topics
Application IntegrationBusiness ApplicationsMachine Learning & AI
Tags
Amazon ConnectAmazon Lex
Language
English
scouzinier
asked 2 years ago297 views
2 Answers
0

Yes, we will need more info on how to reproduce your problem to see how to solve it. Like @thakarma was asking you. Feel free to write in french if it is easier. Au plaisir de pouvour vous aider.

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Luc Paquet
answered 2 years ago
0

Sorry for the delay, I missed the notification.

I have a really simple Lex model which contains: OuiIntent (9 utterances) NonIntent (6 utterances) FallbackIntent HelpIntent

When the user say something that isn't in the model, Lex will resolved to FallbackIntent -> FallbackIntent works fine.

When the user is not speaking (empty audio) , Lex will resolved the last changed Intent. -> Lex should use FallbackIntent when the audio is empty.

scouzinier
answered 2 years ago

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