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Hi, @Alex Jordan
Unfortunately, Lightsail has limited troubleshooting possibilities as per the following documentation:
You need to export to EC2 for troubleshooting.
If you can't connect after exporting to EC2, try standard EC2 troubleshooting, such as using EC2Rescue.
you might need to migrate the Lightsail server to EC2 for troubleshooting further. This is because troubleshooting options are limited in Lightsail as it is for simpler workloads.
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Created a new instance from snapshot, same behavior.
Trying an export to EC2 to see if I can at least recover unsaved work.