Waiting for a response to two support requests...

I understand waiting for a response can be frustrating. Here are some ways to help move things forward:

Add correspondence to your existing cases: The best way to follow up is to log into the AWS Support Center at https://console.aws.amazon.com/support/ and add a reply to your open cases. This ensures your message goes directly to the engineers working on your issues and keeps all communication in one place.

Check your case severity: Make sure the severity level of your cases accurately reflects the impact to your business. Cases marked with higher severity levels receive faster initial response times according to your support plan.

I recommend starting by adding an update to your cases through the Support Center to let the team know you're still waiting for assistance.

Hi,

I apologize for any inconvenience the case delay has caused. I've located your cases and shared your feedback internally. Cases are addressed in the order they're received and wait times can vary depending on case volume. Continue to monitor your case for updates: http://go.aws/support-center.

- Kels S.