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Hi There,
A few general recommendations going forward would be:
- Manually ensuring via https://debug.ivsdemos.com that the specified playback URL and token are working as expected
- Ensuring the token was created for the correct channel
- Ensuring the token is not expired
- Ensuring the
aws:access-control-allow-origin
parameter is either set correctly or not used when creating the token - Ensuring the token is valid with a tool such as https://jwt.io/
If you're still seeing the same behavior after the above, I'd recommend reaching out to AWS Support for further and more specific guidance - https://aws.amazon.com/contact-us/, so that they may further investigate internal logging and other relevant items.
answered a year ago
0
I was able to fix this issue. The web player SDK appears to now be sensitive to the order some of the calls are made when initializing the player. Once I swapped the "attachHTMLVideoElement" / "setLiveLowLatencyEnabled" / "load" calls in my React app, it started working again for me.
answered a year ago
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