Workspaces no internet access and no longer able to connect

0

Hello All, Thanks in advance for reading and any feedback.

Amazon AWS Windows 7 lost internet access, was able to connect to system but not able to access internet. Also said their was a network ip conflict. Attempted to reboot system several times no changes.

Now, AWS workspace is not connecting via Windows Client, Web Client or via RDP. Console shows system available, no messages of unhealthy.

Web client error: ERROR_TYPE_CONNECTION

An error occurred while connecting to your WorkSpace.

If the problem persists, contact your WorkSpaces administrator.

ERR_SIG_TIMEOUT


AWS workspaces windows client error:

Unable to connect

We can't connect to your WorkSpace right now. This may be caused by current updates. Please try again later. If this happens again, contact IT Support.

CnD
asked 3 months ago335 views
1 Answer
0

Hello.

Were you able to connect to your WorkSpaces before the issue occurred?
This is the URL of an old question, but if you look at the answers here, there were posts that said it was a browser problem or an OS problem.
This is a fairly old post, so I don't know if it matches your environment, but I think it's worth checking.
https://repost.aws/questions/QUnCDdLD72SmiemlGNLE6dkg/err-sig-timeout-an-error-occurred-while-connecting-to-your-workspace
https://repost.aws/questions/QUWO5ST8EISSuJzWBuIH_hAg/web-access-aws-workspaces-failing-err-sig-timeout

Also, the following document describes how to enable diagnostic logging, so if you enable it, you may be able to check information that is useful for troubleshooting.
https://docs.aws.amazon.com/workspaces/latest/userguide/amazon-workspaces-web-access.html#enable-diagnostic-logging

profile picture
EXPERT
answered 3 months ago

You are not logged in. Log in to post an answer.

A good answer clearly answers the question and provides constructive feedback and encourages professional growth in the question asker.

Guidelines for Answering Questions