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What will happen to the SMS service if DID/TFN (with voice and SMS) is ported to Amazon Connect?

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We want to port our TFN and DID phone numbers to Amazon Connect, but it has both voice and SMS services. We can't lose any of our numbers. Not sure what will happen to its SMS capabilities that we are currently using for marketing. Just want to check what other options we can have.

Based on this post, having one phone number for both Amazon Connect AND Pinpoint is not possible.

Thanks!

Topics
Front-End Web & MobileBusiness Applications
Tags
Amazon ConnectAmazon Pinpoint
Language
English

asked 2 years ago567 views

1 Answer
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I hope to be wrong, but I’ve not seen anything in the release notes addressing this as being possible. You still need separate phone numbers for each channel. What options do you have? Keep your TFN/DID at your current provider, forward all calls to a Connect number. Then use some other provider for the SMS piece or do some sort of integration with Connect into tasks, but this would all be customization.

david

answered 2 years ago

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