Hi Johnny,

I'm sorry to hear you're experiencing problems sending mail. This bounce message is the results of exceeding the daily mailing quota. But if you only sent ~350 you should not get this message.

I will forward this case to the service team for investigation.

Kind regards,
Robin

Hi Robin,

Thanks for your reply.
What is the daily mailing quota, 5000 mails?
I did not send so many mails, and I sent mails through WorkMail & SES without problems 2-3 months ago.

Now it does not work so well.

https://imgur.com/JPI5Ipa

https://imgur.com/QgkzXyK

Please help.

Hi Johnny,

The WorkMail limits can be found on this documentation page: https://docs.aws.amazon.com/workmail/latest/adminguide/workmail_limits.html

The service team is investigating the issue and I will update you once I know more.

Sorry for the inconvenience this is causing you right now.

Kind regards,
Robin

Hi Johnny,

The service team is still investigating the problem but to unblock you they have manually increased your limit so you should be able to send at least 10k emails per day.

I will update you with more information once I have that from the service team.

Kind regards,
Robin

Hi Johnny,

I got another update from the service team, they have identified and correct a bug.

We're sorry for the inconvenience this has caused.

Kind regards,
Robin

Hi Robin,

Thank you very much for your help, it works fine now.

Johnny