10DLC SMS Campaign gets rejected with opt-in error

Based on the information provided, there are a few potential issues with your opt-in workflow that could be causing the rejection:

1. Explicit consent: While you mention a consent box, it's not clear if this is a separate, unchecked box that users must actively check. The opt-in process should require an affirmative action from the user, such as checking an unchecked box or clicking a button.

2. Message frequency: Your opt-in text states "up to 10 messages per month," but this might not accurately reflect the actual frequency, especially for account security purposes. Consider being more specific or providing a range that better represents the expected message volume.

3. Opt-in confirmation: Your opt-in confirmation message doesn't include all the required elements. It should also mention the program name (Bamboo Health Account Security), message frequency, and how to get help.

4. Screenshots: The Campaign Registry often requires screenshots of the entire opt-in process. If you haven't provided these, it could be a reason for rejection.

5. Terms & Conditions and Privacy Policy: Ensure that these links are working and publicly accessible without requiring a login.

6. HELP keyword: Make sure your system responds appropriately to the HELP keyword with the required information.

To improve your chances of approval:

1. Ensure the consent checkbox is unchecked by default and requires user action.
2. Revise your message frequency disclosure to be more accurate.
3. Update your opt-in confirmation message to include all required elements.
4. Provide clear screenshots of every step in the opt-in process.
5. Double-check that your Terms & Conditions and Privacy Policy are easily accessible.
6. Verify that your system properly handles HELP and STOP keywords.

If you've already addressed these points, consider reaching out to AWS support for more specific guidance on your particular case.
Sources
10DLC campaign registration form - AWS End User Messaging SMS
10DLC registration process - AWS End User Messaging SMS

can you check my updated version? I just updated it with the suggested changes. this will be my 12th time submitting it.

Campaign Opt-in Workflow This SMS service is provided by Bamboo Health and is used exclusively for account security purposes, including phone number verification and Multi-Factor Authentication (MFA). Users provide explicit consent to receive SMS messages by checking a separate, unchecked consent box and submitting an account registration or profile update form. The consent box includes the following text: "By checking this box and submitting this form, I consent to receive SMS messages from Bamboo Health for account security purposes, including phone number verification and MFA. Messages will only be sent in the following cases: when verifying a phone number during account registration, updating a phone number in the user profile, during MFA challenges at login, or if a suspicious login is detected. Msg & Data rates may apply. For support, text HELP or call [Phone Number]. Reply STOP to opt-out. Terms & Conditions: https://bamboohealth.com/terms-and-conditions-of-use/ | Privacy Policy: https://bamboohealth.com/privacy-policy/." Screenshots of the opt-in process are provided for account registration here: https://hbudotco-my.sharepoint.com/:i:/g/personal/eestacio_hbu_co/EYHK4DrnrIpMm4_JKjX-1y4Byin-9oOkC0CNMrSUQMBjSw?e=4awrPJ and for profile updates here: https://hbudotco-my.sharepoint.com/:i:/g/personal/eestacio_hbu_co/EcYSpJfyl25Il45tB7X_Yr0BYAXT4dwAEkL8oYQffI5myg?e=SJedGb . The explicit opt-in is required during account registration or profile updates, and users must provide a valid phone number, which will be verified via a one-time code sent through SMS to confirm ownership. The frequency of SMS messages is strictly limited to account security purposes and is triggered only by specific events, such as phone verification during registration, phone number updates in the user profile, MFA challenges during login, or detection of suspicious login activity. Users can opt-out of SMS notifications at any time by replying “STOP” to any message they receive. Opting out will deactivate SMS MFA for their account and may reduce account security. For questions or concerns, users can contact our support team at [Phone Number] or visit bamboohealth.com. Upon successful opt-in, users receive the following SMS confirmation: "Welcome to Bamboo Health Account Security. You will receive SMS messages for account security purposes, triggered by events like phone verification, phone number updates, MFA challenges, or suspicious login activity. Reply STOP to opt-out. Msg & Data rates may apply. For support, text HELP or call [Phone Number]"

**Campaign description ** Campaign Name: Account Security Notifications Campaign Description: This campaign is designed to send SMS notifications for account security purposes. These messages include validation codes to verify phone numbers during account setup and SMS MFA (Multi-Factor Authentication) codes triggered during login attempts or suspicious activity. The purpose is to enhance account security and protect user information.

Opt-in Confirmation Message Welcome to Bamboo Health Account Security. You will receive SMS messages for account security purposes, triggered by events like phone verification, phone number updates, MFA challenges, or suspicious login activity. Reply STOP to opt-out. Msg & Data rates may apply. For support, text HELP or call [phone Number].

HELP Message Bamboo Health Account Security: For help, call [Phone Number] or visit bamboohealth.com. Msg & Data rates may apply. Text STOP to opt-out.

**Stop message ** You have opted out of Bamboo Health SMS notifications. Security codes and MFA will no longer be sent. For help, contact [Phone Number].

**Vertical ** HEALTHCARE

**Message sample 1 ** Your verification code is [OTP CODE]. Use this code to verify your phone number.

**Message sample 2 ** Your OTP for BambooHealth is [OTP Code]. Please enter this on the verification screen to complete the process.

**Message sample 3 ** A suspicious login attempt was detected on your account. Please verify your identity using the OTP: [OTP Code]. If this wasn't you, contact support immediately.