Cannot update/delete do anything on my domains in Workmail

Hello Nico,

When you encounter an issue in Amazon WorkMail where you are unable to remove a domain because the "Remove" button is greyed out, it can be frustrating. This issue typically occurs when there is an inconsistency or error in the domain setup. Here are steps to help you resolve this problem:

1. Verify Domain Configuration:

   Double-check your domain configuration in Amazon WorkMail to ensure that it matches the settings you want. Make sure there are no typos or misconfigurations.

2. Check Route 53 Configuration:

   Since you mentioned removing and recreating your Route 53 hosted zone, make sure that the DNS records for your domain are correctly configured in Route 53. Amazon WorkMail relies on DNS records to verify domain ownership.

3. Verify Ownership:

   Amazon WorkMail needs to verify that you own the domain before allowing removal. Ensure that you have completed the domain verification process correctly. This typically involves adding DNS records to your Route 53 hosted zone or configuring email routing.

4. Check for Errors:

   Review the Amazon WorkMail error message for more details. It might provide additional information about why the domain removal is failing. If there are specific error messages, they can help diagnose the issue.

5. Contact AWS Support:

   If you've checked and confirmed the above steps but still can't remove the domain, it's advisable to contact AWS Support for assistance. They can investigate the issue more deeply and provide guidance on how to resolve it.

6. Recreate the Domain as a Last Resort:

   If you continue to experience difficulties, you might consider recreating the domain as a last resort. However, before doing this, ensure that you've backed up any important data associated with the domain (e.g., user accounts, email data).

   To recreate the domain, you can:

   • Delete the existing domain configuration in Amazon WorkMail (if possible).
   • Reconfigure your Route 53 hosted zone with the necessary DNS records for the domain.
   • Recreate the domain in Amazon WorkMail with the corrected settings.

Please be cautious when recreating the domain, as it might result in some downtime for your email services during the transition.

Before making any changes, especially if you're uncertain about the implications, it's a good practice to consult AWS support or documentation specific to your AWS region and domain setup, as the process and requirements may vary based on your region and services.

Please give a thumbs up if this helps