Amazon Connect set up flow to transfer inbound call to a mobile in the US

To set up your Amazon Connect call flow so it transfers calls to different team members' mobile phones based on menu choices (1 to 5), follow these steps:

1.Create a Contact Flow:

• Go to your Amazon Connect dashboard, and create a new contact flow.

2.Add a "Get Customer Input" Block:

• This block will present the menu options (1 to 5) to the caller, allowing them to choose which team member they want to reach.

3.Route Calls Using "Check Contact Attributes" Block:

• Based on the caller’s choice, use this block to determine which path to take.

4.Use "Transfer to Phone Number" Blocks:

• For each menu option, add a "Transfer to Phone Number" block and enter the corresponding mobile number for the selected team member.

5.Check for Password Prompt:

• If the call prompts for a password after transferring, it could be due to voicemail or other security settings on the mobile number. Make sure the mobile numbers you are using do not require a password or PIN entry.

6.Test Your Setup:

• Call the main number and go through the menu options to ensure the call transfers correctly and without asking for a password.

By following these steps, you should be able to route calls to different team members seamlessly! If the password issue persists, double-check the settings on the mobile numbers you're using

If you call the transfer number directly is it working correctly? If you call your cellphone from Connect does it work? I suspect there’s might be some blocker (maybe spam) when calling the cell phones? Does it happen for all cellphones you’re trying to reach?

david