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Voice ID Enrollment in Amazon Connect Without Agent

0

Hi All,

Can I record a customer’s voice and enroll their Voice ID directly in an Amazon Connect contact flow without involving an agent?

Thanks!

Topics
Business Applications
Tags
Amazon Connect Customer ProfilesAmazon Connect CasesAmazon ConnectAmazon Connect Omnichannel Customer ExperienceAmazon Connect In-app, Web, and Video Calling
Language
English

asked 2 years ago242 views

2 Answers
1

No, or at least not how you’re thinking about it. You can batch enrollment by providing an audio file for the caller though. So in your case, record the call while in the IVR, then use batch enrollment.

David

answered 2 years ago

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Amazon Connect Voice ID is being discontinued. While existing customers (signed up before May 20, 2025) can continue using it until May 20, 2026, the service is no longer accepting new customers. Amazon recommends transitioning to alternative solutions, such as AWS Partner offerings like Pindrop® or custom solutions using AWS End User Messaging SMS.

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AWS

answered a year ago

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