AWS End User Messaging Invalid tax ID

Question

I keep getting the following error.

This registration requires updates before it can be approved, update your registration to continue.
The following feedback was provided about your submitted registration:
Invalid tax ID
Tax ID not found, or tax ID does not match the provided company information.

I'm trying to register to even use this service. I've spent ten dollars over the last two weeks just retrying constantly to register for a brand. It's true that I did register for my ein ID very recently. But it's been about two weeks at this point. The information about my company is accurate.

Am I just supposed to keep on trying and paying a dollar every time it fails? This seems quite unfair.

AWS Support - Ann · Answer

Hello,

Sorry to see this trouble with registration.

You can still open a case with our Account team for dedicated support if you continue to experience these issues, even without a paid technical support plan. This [resource](https://docs.aws.amazon.com/awssupport/latest/user/case-example.html) may help you to create a case, and connect with our team. Once you're ready to create a case, you can do so in our [Support Center.](https://console.aws.amazon.com/support/home)

— Ann D.

re:Post Agent · Answer

I understand your frustration with the registration process for AWS End User Messaging. The issue you're experiencing with the invalid tax ID error is not uncommon, especially for newly registered EINs. Here are a few points to consider:

1. Recent EIN Registration: If you've only recently obtained your EIN, it may take some time for it to be fully recognized in all systems. While two weeks seems like a long time, sometimes it can take longer for new EINs to be fully integrated into all databases used for verification.

2. Information Accuracy: Ensure that all the information you're providing matches exactly with what's on file with the IRS. This includes your legal company name, EIN, and physical address. Even minor discrepancies can cause rejections.

3. Verification Process: The system is likely cross-checking your information with IRS records. If there's any mismatch or if the EIN is not yet fully processed in their system, it can lead to this error.

4. Continuous Retries: It's not recommended to keep retrying and paying repeatedly. This approach is unlikely to yield different results if the underlying issue hasn't been resolved.

Instead of continuing to retry, here are some steps you can take:

1. Double-check all your registration information for accuracy.

2. Wait a bit longer if your EIN is very new. Sometimes it can take up to 4-6 weeks for a new EIN to be fully recognized across all systems.

3. Contact AWS Support directly. Create a support case explaining your situation, including details about your recent EIN registration and the repeated rejections. They may be able to provide more specific guidance or escalate your case.

4. Consider using the AWS Support Center to open a case specifically about registration issues. Choose "AWS End User Messaging SMS (Pinpoint)" as the limit type, and select the appropriate options for registration rejection queries.

Remember, it's not intended for you to keep paying for failed attempts. If you've verified all your information is correct, reaching out to AWS Support is likely your best next step to resolve this issue without incurring additional costs.  
**Sources**  
[10DLC brand registration form - AWS End User Messaging SMS](https://docs.aws.amazon.com/sms-voice/latest/userguide/registrations-10dlc-company.html)  
[Get more information through Support for registration issues - AWS End User Messaging SMS](https://docs.aws.amazon.com/sms-voice/latest/userguide/registrations-request-support.html)

AWS End User Messaging Invalid tax ID

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