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Hello,
CNAME records cannot be configured at the top node (or zone apex) of a DNS namespace.
From Route 53's documentation:
The DNS protocol does not allow you to create a CNAME record for the top node of a DNS namespace, also known as the zone apex. For example, if you register the DNS name example.com, the zone apex is example.com. You cannot create a CNAME record for example.com, but you can create CNAME records for www.example.com, newproduct.example.com, and so on.
I've included links to documentation below, including a link to a community-provided historical context of CNAME records:
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Then how can I redirect example.com to info.example.com?