How to find cause of mailbox export failure

Hi,

I'm sorry to hear you're experiencing problems with the mailbox export of your user. I checked with the service team and the confirmed there was a problem that has been fixed. You should be able to try again.

The team also mentioned that the error output needs to be improved and will work on that.

Kind regards,
Robin

Hello, Robink,

Unfortunately, another automated export ran today, but failed after 5.5 hours. Is there no way to gain any insight on what's happening?

I manually triggered the lambda yesterday on a smaller test mailbox, which completed without issue, so I know it's not a mundane problem like inadequate permissions.

Edited by: brianbauman on Feb 9, 2021 7:54 PM

Hi,

I'm very sorry to hear that. I will contact the service team to investigate this.

Kind regards,
Robin

I appreciate your efforts, Robin.

If it's helpful, both exports started around 17:15 UTC and failed a bit over 5 hours later at around 22:30 UTC.

So perhaps the mailbox exporter times out after 5-ish hours? Or possibly there's some sort of regular maintenance or scheduled event at ~22:30 UTC that interrupts any mailbox exports running at that time?

Just some thoughts.

~Brian

Hi Brian,

The service team checked your error and pushed out another fix. Could you try to do the export again?

Kind regards,
Robin

That last change seems to have shaken something loose - today's scheduled backup completed successfully after only an hour and 14 minutes. Hopefully that remains consistent. Thanks for looking into it!