ERROR when transferring calls through Quick Connections, in Amazon Connect.

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I've been trying to figure out how my AWS Connect agents can transfer calls to each other via the quick connect feature in connect. Everything starts fine but after a few seconds the agent interface hangs and goes blank leaving the agent without the ability to control his CCP and leaving the customer on hold until he decides to hang up himself.

We tried to see if it turned out to be an error in the transfer flow we have, but found nothing out of the ordinary.

Other methods have been tried but none with good results

Felix
asked a year ago411 views
1 Answer
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What do you see in Cloudwatch? How do you have your QCs configured and your transfer to agent flow?

david

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dmacias
answered a year ago
  • CloudWatch creates log when enabling logging on outBound, and it shows perfectly. But the transfer to agent contact flow dont generate any log.

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