OpenSearch stuck at updating service software for months


On updating service software version R20211203-P2, our OpenSearch cluster versioned Elasticsearch 7.4 has remained at 20% status for months. It is unable to proceed onto 'Creating a new environment' stage. Our cluster health is green, and all the nodes are healthy.

According to Why is my Amazon OpenSearch Service domain stuck in the "Processing" state?:

  • We have enough free IP addresses in our subnet
  • No KMS key is required as our domain is not encrypted
  • No pending tasks, CPU and JVM usage are within normal parameters. No index shards are stuck
  • Amazon Cognito is not enabled

As we do not have Premium Support with AWS, would AWS OpenSearch team still be able to assist to retry the process?

asked 10 months ago276 views
1 Answer


Please open a support ticket to see whether they can see what´s the issue.


profile pictureAWS
answered 10 months ago

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