WEB Chat - Prevent an agent from transferring a CHAT to an unavailable agent
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Hello In Amazon Connect, how to prevent an agent from passing a CHAT conversation to an agent who is not available (the transfer between agents is done with a Quick Connection)?
Thanks for your help.
asked 2 years ago251 views
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You can use 'Check staffing' blocks in your agent transfer contact flow specified in the Quick Connect configuration to verify agent availability and build error handling into the transfer.
https://docs.aws.amazon.com/connect/latest/adminguide/check-staffing.html
answered 2 years ago
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