Amazon Connect CCP - Reverting back to ccp#

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How do I revert to back ccp# in Amazon Connect

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asked a year ago260 views
1 Answer
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Accepted Answer

Accessing CCP from Amazon Connect instance page defaults to CCP version 2 (/ccp-v2). If you want to use the old CCP, you can directly access it by adding /ccp# in your Amazon Connect Access URL in a web browser. Example:

https://<<your-amazon-connect-access-url>>/ccp#

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joahna
answered a year ago
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EXPERT
reviewed 10 months ago
profile pictureAWS
EXPERT
reviewed a year ago
  • Thanks, tried that and it works, however a bit messy. Is there anyway to revert back so it loads automatically when launched from the dashboard?

  • Thanks, I will accept that must use the newer version.

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