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I am unable to log in to my AWS root account.

0

My MFA device is broken, so I cannot retrieve the OTP for authentication. I need AWS support to disable MFA on my account. Another option is to verify via email and phone number, but when I reach the phone verification step, AWS returns an error. I am from VN and using a vienam phone number, but AWS is unable to verify it. Please help me resolve this issue. Please respond as soon as possible.

Topics
Management & Governance
Tags
AWS Account Management
Language
English

asked 2 years ago126 views

1 Answer
1

re:Post is a community forum so no one here can take direct action on your account. You will need to open a support case for assistance in recovering your account.

In the top right of this pages, choose Resources > AWS Support Center to get started.

AWS
EXPERT

answered 2 years ago

EXPERT

reviewed 2 years ago

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