[Case ID ***************] Please contact support/technical staff for a response.

Question

Dear AWS Support Team,

Due to the current sandbox restrictions on our account, which have persisted for about a week, I would like to inquire whether there might be any overlooked requirements on our end for obtaining production access. Based on AWS’s stated prerequisites — namely both email and domain verification — we have ensured full compliance.

However, our team is facing an urgent need to deliver a large volume of high-quality emails within a short timeframe. Early approval of production access would greatly enhance our productivity and significantly improve user engagement.

Thank you in advance for your time and support.

Best,
Kevin L.

*Edit: Removed case ID
 \- Nicola R.

AWS Support- Nicola · Answer

Hi Kevin,

I took a look and I see that our SES team have responded to your [support case](http://go.aws/support-center). Please check it out for guidance.

Regarding what you can do to improve the chances of getting out of the sandbox, I found this [re:Post thread](https://repost.aws/questions/QUblVzIvo6RqWq3irM8MUJNQ/how-to-get-ses-out-of-the-sandbox) which may help.

I'm unable to share any additional insight with you on this matter, and I apologize for any inconvenience that may cause.

\- Nicola R.

[Case ID ***************] Please contact support/technical staff for a response.

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