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AWS account is controlled by ex-employee

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An ex-employee who previously managed the account has retained administrative control. Unfortunately, I only have access to the billing section of the account, and all my services are currently down. This situation is severely impacting my business operations.

I kindly request your immediate assistance in regaining full access to my account so that I can restore my services and secure the account. I am ready to provide any documentation or proof of ownership required to resolve this matter as quickly as possible.

Please let me know the next steps at your earliest convenience.

Topics
Cloud Financial ManagementManagement & GovernanceSecurity, Identity, & ComplianceAWS Well-Architected Framework
Tags
AWS OrganizationsAWS Account ManagementSecurity, Identity, & ComplianceSecurityAWS Billing
Language
English

asked 2 years ago314 views

1 Answer
3
Accepted Answer

Hi,

I'm sorry you're having trouble with your account. Due to the nature of your issue, our Account support team will need to look into this with you. Please create a support request.

— Nicola R.

AWS
EXPERT

answered 2 years ago

EXPERT

reviewed 2 years ago

  • Didier Durand EXPERT
    2 years ago

    Yes, such requests can only be addressed by Account Support team

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