No Response on Amazon SES Production Access Request for a week

Question

Hi,

I submitted a request for production access to Amazon SES on the 25th (case id: 14158632751), I received an initial reply requesting more information, after two hours I replied with the needed information, and since then I haven't heard back from the support team, this was all on the 25th. Its been a week now, the delay is starting to influence our work, a feature that was promised to the customers, cannot be uploaded to production without the SES production access.

Are there additional steps that I need to take to expedite this process? Or is there a way to escalate this issue for quicker resolution? Any advice or suggestions would be greatly appreciated.

Thank you for your time and assistance.

Answer

Unfortunately, re:Post is not the right place to get help with AWS Support Cases as this is a community forum.  To get additional assistance with the case, please return to the AWS Support console to check the status and update your case.

This link can help with determining the status of your case and getting additional assistance. https://docs.aws.amazon.com/awssupport/latest/user/monitoring-your-case.html

No Response on Amazon SES Production Access Request for a week

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