Website not loading

Question

Our website (300m.in) is hosted on AWS Lightsail. While trying to install SSL the site goes down and refuses to connect from the browser. We are getting Failed to start LSB: bitnami init script.  We already tried everything that would normally work such as restarting the instance to fix it but we still didn't fix it. Please take a look and let us know what we need to do here.

:~$ systemctl status bitnami.service
● bitnami.service - LSB: bitnami init script
     Loaded: loaded (/etc/init.d/bitnami; enabled; vendor preset: enabled)
     Active: failed (Result: exit-code) since Tue 2024-06-04 05:26:52 UTC; 10h ago
    Process: 556 ExecStart=/etc/init.d/bitnami start (code=exited, status=1/FAILURE)
      Tasks: 11 (limit: 519)
     Memory: 101.3M
        CPU: 5.403s
     CGroup: /system.slice/bitnami.service
             ├─693 php-fpm: master process (/opt/bitnami/php/etc/php-fpm.conf)
             ├─697 php-fpm: pool www
             ├─698 php-fpm: pool www
             ├─699 php-fpm: pool www
             ├─700 php-fpm: pool www
             ├─701 php-fpm: pool www
             ├─702 php-fpm: pool www
             ├─703 php-fpm: pool www
             ├─704 php-fpm: pool www
             ├─705 php-fpm: pool www
             └─706 php-fpm: pool www

Jun 04 05:26:52 ip-172-26-4-69 systemd[1]: bitnami.service: Unit process 699 (php-fpm) re>
Jun 04 05:26:52 ip-172-26-4-69 systemd[1]: bitnami.service: Unit process 700 (php-fpm) re>
Jun 04 05:26:52 ip-172-26-4-69 systemd[1]: bitnami.service: Unit process 701 (php-fpm) re>
Jun 04 05:26:52 ip-172-26-4-69 systemd[1]: bitnami.service: Unit process 702 (php-fpm) re>
Jun 04 05:26:52 ip-172-26-4-69 systemd[1]: bitnami.service: Unit process 703 (php-fpm) re>
Jun 04 05:26:52 ip-172-26-4-69 systemd[1]: bitnami.service: Unit process 704 (php-fpm) re>
Jun 04 05:26:52 ip-172-26-4-69 systemd[1]: bitnami.service: Unit process 705 (php-fpm) re>
Jun 04 05:26:52 ip-172-26-4-69 systemd[1]: bitnami.service: Unit process 706 (php-fpm) re>
Jun 04 05:26:52 ip-172-26-4-69 systemd[1]: Failed to start LSB: bitnami init script.
Jun 04 05:26:52 ip-172-26-4-69 systemd[1]: bitnami.service: Consumed 3.914s CPU time.

Riku_Kobayashi · Answer

Hello.

There seems to be something called the Bitnami diagnostic tool, so could you share the results of using it?  
It seems that it can be executed with the following command.  
https://docs.bitnami.com/general/how-to/understand-bndiagnostic/  
```
sudo /opt/bitnami/bndiagnostic-tool
```

It is possible that Lightsail's performance is insufficient.  
https://repost.aws/questions/QUSTcjBaZVT76F1WtBi5PKGQ/my-website-is-not-loading-on-amazon-lightsail#AN30TAWBkqT8W529tHkko4nw

300M · Answer

When running the command, I got the below

bitnami@ip-xxxx9:~$ sudo /opt/bitnami/bndiagnostic-tool
An updated version is available. Would you like to download it? You would need to run it m
anually later. [Y/n]: Y

The installer will exit now. To run the updated version run the following command:

/opt/bitnami/bndiagnostic-tool

bitnami@ip-xxxx9:~$ /opt/bitnami/bndiagnostic-tool 
Error copying file from packed archive /opt/bitnami/bndiagnostic/bndiagnostic-1.0.4-linux-
x64.run to /tmp/autoupdater/update.ini
:Destination not writable
Abort, Retry, Ignore ? [A/r/i]

Website not loading

Add your answer

Relevant content