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AWS Connect -> Lex Bot - Error Out

0

Hi,

I am testing a flow which routes to a Lex bot, but cannot get it to connect. It falls out through the error prompt.

When I test with a script on my website, the bot doesnt respond (which works fine if in test mode in Lex).

The cloud watch log just shows an "error"

Topics
Application IntegrationBusiness ApplicationsMachine Learning & AI
Tags
Amazon ConnectAmazon Lex
Language
English
asked a year ago256 views
1 Answer
0

Long story short.

It turns out, you can't use "card group" prompts in a AWS Connect!

When ever you add a card prompt it just errors.

I built a brand new bot and tested each step at a time. As soon as I added in a card prompt, it causes the flow to go to an error.

Once I generated the error, I took the prompt card out again and it works without errors.

Its a shame that this error isn't visible in the Cloudwatch logs, instead it just shows "error". It would be nice to drill down further into any error, because "error" could mean thousands of different things.

answered a year ago

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