Domain name not accessible even though Public IP is correct

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Hello, I purchased a domain name thru AWS a few days back and it has been working fine. I started an EC2 instance today. I updated the Route 53 A record with the public IP of the EC2 instance but the domain name is not accessible. I did a nslookup, dig, ssh(port 22 is open), but nothing is working. Please see the screenshots below and let me know if I'm missing something. This appears to be a Route 53 issue in my opinion and can only be resolved by AWS. Route 53 says it has propagated the IP and the status says 'INSYNC'.

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SaraE
asked 6 months ago235 views
1 Answer
0
Accepted Answer

Doing a WHOIS search results in the following: https://registrar.amazon.com/whois?domain=saibisahealingapp.com

Domain Name: saibisahealingapp.com

Registrar WHOIS Server: whois.registrar.amazon.com

Registrar URL: https://registrar.amazon.com

Updated Date: 2023-11-09T12:16:37Z

Creation Date: 2023-10-25T17:41:48Z

Registrar Registration Expiration Date: 2024-10-25T17:41:48Z

Registrar: Amazon Registrar, Inc.

Domain Status: clientHold https://icann.org/epp#clientHold

If Amazon Route 53 suspends your domain, the domain becomes unavailable on the internet.

Follow the steps on : My domain is suspended (status is ClientHold) https://docs.aws.amazon.com/Route53/latest/DeveloperGuide/troubleshooting-domain-suspended.html

Once domain is unsuspended, while creating the Hosted Zone, Confirm that the Name Servers listed in the hosted zone details are identical to the Name Servers in the whois output. This is one of the common causes for "NXDOMAIN" error you saw on the output previously.

Troubleshooting NXDOMAIN: https://repost.aws/knowledge-center/route-53-troubleshoot-nxdomain-responses

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EXPERT
answered 6 months ago
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EXPERT
reviewed 6 months ago
  • Thank you very much, Karthikiran and Gary. Sincerely appreciate the help.

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