- Newest
- Most votes
- Most comments
Depending on your requirements, a option is to engage a WordPress web design company on a maintenance contract.
The web design company is responsible for the following
- design and maintain website. There may be additional charges for website re-design and/or new functionality
- keep WordPress, website design and any installed plugins up to date and functioning. Sometimes, WordPress functionality may break if the website and plugins are updated to a newer version. Or the site may not work properly with a newer browser version
Grant web design vendor WordPress admin login access. AWS console access is probably not required. Some companies may be able to suggest best practices to re-architect your WordPress for HA and performance.
Your IT team can be responsible for backups, security (e.g WAF and CloudFront for web/DDoS protection) and other infra related matters, with AWS paid support plan for general AWS infra support.
The exact scope varies depending on design company you engage.
Hello.
As re:Post Agent answered, if the problem is caused by the AWS infrastructure hosting WordPress (EC2, Lightsail, etc.), you can rely on AWS support.
If you are having problems with your Wordpress application (for example, a WordPress bug), it is outside the scope of AWS support and the best place to ask for help is on the WordPress support forums.
https://wordpress.org/support/forums/
AWS Support pricing is listed in the document below.
If you wish to make technical inquiries to AWS Support, you will need at least a developer support contract.
https://aws.amazon.com/premiumsupport/pricing/?nc1=h_ls
AWS does not offer specialized WordPress support as part of its standard support plans. However, you have several options for getting help with WordPress issues on AWS:
-
AWS Support Plans: While not WordPress-specific, AWS offers various support plans that can help with general AWS infrastructure issues that may affect your WordPress sites. The Developer, Business, Enterprise On-Ramp, and Enterprise support plans provide different levels of technical support and response times. These plans can help with AWS-related issues that impact your WordPress installation, but they don't offer WordPress-specific expertise.
-
AWS Developer Support: If you're in the early stages of development or testing, the Developer Support plan might be suitable. It provides technical support during business hours and general architectural guidance. This could be helpful for AWS-related issues affecting your WordPress sites, but again, it's not WordPress-specific.
-
Third-party experts: For WordPress-specific issues, you might consider using AWS IQ, which provides on-demand help from AWS Certified third-party experts. Some of these experts may specialize in WordPress on AWS.
-
Community resources: The WordPress community offers extensive documentation, forums, and support channels that can be helpful for WordPress-specific issues.
Regarding costs, AWS Support plan pricing varies based on the level of support and your AWS usage. For WordPress-specific support from third-party experts, costs would depend on the individual expert or service you choose.
It's important to note that while AWS provides the infrastructure to run WordPress, specialized support for WordPress itself is typically not included in standard AWS support offerings. For critical WordPress sites, you might want to consider a combination of an AWS support plan for infrastructure issues and additional WordPress-specific support resources or experts for application-level problems.
Sources
Getting started with AWS Support - AWS Support
AWS Developer Support
AWS Support Plans
In general, I wouldn't advise running Wordpress on any self-hosted platform, whether AWS or any other. While it isn't impossible to do, Wordpress is among the most popular targets for enormous numbers of cybercriminals and opportunists of all levels globally. Keeping it properly configured, secured, patched, and free of vulnerabilities exposed by bugs, missing patches, or weak configurations in any of the countless custom plugins available for it can get excessively difficult.
It's far easier and generally more sustainable to host it at Wordpress.com, which is a managed platform specialised exclusively in running Wordpress and keeping it properly configured and secured for their customers. They also provide just the kind of specialised support that you're asking about.
