Can I do the incoming & outgoing tests call during the test of the amazon connect contact center while using my own Indian mobile number?

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If I use my own Indian mobile number during the amazon connect flow, in that situation can I do the incoming & outgoing tests call during the test of the Amazon Connect contact center while using my own Indian mobile number?

Nishat
asked a year ago528 views
2 Answers
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Accepted Answer

Yes, you can. 1- if you are making an outgoing call from your India Local line and in the same time placing yourself in the queue and using SoftPhone option on CCP and you are using normal internet and not VPN, call will come through normally.

2- For making an outgoing calls from Amazon Connect. you will need to assign a phone number ( from amazon connect ) in the Queue related to your routing profile so the call can go through to your India local number.

https://docs.aws.amazon.com/connect/latest/adminguide/create-queue.html

Best Regards, Ramy Hussein

RamyH
answered a year ago
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Yes, you can use your own Indian mobile number to test incoming and outgoing calls in Amazon Connect contact center. However, there are a few things to keep in mind:

Make sure your phone number is supported: Amazon Connect supports phone numbers from many countries and regions. You should verify that your Indian mobile number is supported by Amazon Connect before attempting to use it for testing.

Thank you.

answered a year ago
  • Can you please guide me, on how can verify my number with Amazon before using it? I did not started yet for creating my connect flow. I am stuck in these steps.

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