Manually add phonenumber when using communication widget

So there are two ways, to answer your question directly, you need to have markdown enabled in you comm widget, amazon_connect 'supportedMessagingContentTypes' options to include 'text/markdown' this should be the default. Now you can create a markdown tel: link as a Quick Response the content should [123-456-7890](tel:+11234567890)

The bracket content can be named like [John Doe](tel:+11234567890)

Another other way if their device allows is to enable in-app audio calling so they dont have to fumble to their phone menu, and it will work on computer too if their computer is equipped with speaker/mic.

https://docs.aws.amazon.com/connect/latest/adminguide/inapp-calling.html