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/What timestamp is being used by Amazon Connect for recordings filename? Initiation timestamp OR Disconnect timestamp?/

What timestamp is being used by Amazon Connect for recordings filename? Initiation timestamp OR Disconnect timestamp?

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As we know amazon connect record the calls and store the recordings on S3 bucket, i am looking for what timestamp i can use to make the filename by myself in my code!

There are two timestamps e.g. Initiation timestamp & Disconnect timestamp are being used while creating filenames with contactId_timestamp_UTC e.g. 7bb75057-76ae-4e7e-a140-44a50cc5954b_20220418T06:44_UTC.wav.

I have used the callStartTime to create these filenames and then get the files from S3 using SignedURL but in few cases there is a difference of 1 sec as file stored with incremental of one sec on S3 and i couldn't get the file form S3.

For example i the filename is been created by my application is: 7bb75057-76ae-4e7e-a140-44a50cc5954b_20220418T06:44_UTC.wav. but the recording stored on S3 has filename as: 7bb75057-76ae-4e7e-a140-44a50cc5954b_20220418T06:45_UTC.wav.

The last thing can this data (timestamp) is available in contact object? so i can use it.

1 Answers
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The contact trace record contains details about the S3 location of the recording - see https://docs.aws.amazon.com/connect/latest/adminguide/ctr-data-model.html#ctr-ContactTraceRecord.

You can access these via Kinesis Stream or Kinesis Firehose - for setup instructions see https://docs.aws.amazon.com/connect/latest/adminguide/data-streaming.html

answered 2 months ago
  • I don't want to use Kinesis but GetObject API to get the object from S3.

  • Use Kinesis to get the S3 location when the CTR is emitted. Then you can use that in the GetObject API.

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