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/Cross country outbound calls initiated from Lambda have issues./

Cross country outbound calls initiated from Lambda have issues.

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Since today, some agents complain that they cannot hear the sound of the call they received from the connect outbound initiated by a Lambda (response = cclient.start_outbound_voice_contact....) Specifically called to France from a source in UK. Note that calls from UK to my french mobile in Norway work fine.

To workaround, I have changed the source number to a french number but there is many possible combinations and I don' t have source numbers in all the countries I outbound to... Are you aware of limitations or known current issues with international calls ? Two weeks ago I had to remove the Caller ID transfer for similar issue in transfers to Luxembourg.

1 Answers
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My workaround is to change the source number to a compatible number with the destination number. I'll probably make a mapping table to avoid the problematic borders.

answered a month ago

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