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/Cross country outbound calls initiated from Lambda have issues./

Cross country outbound calls initiated from Lambda have issues.


Since today, some agents complain that they cannot hear the sound of the call they received from the connect outbound initiated by a Lambda (response = cclient.start_outbound_voice_contact....) Specifically called to France from a source in UK. Note that calls from UK to my french mobile in Norway work fine.

To workaround, I have changed the source number to a french number but there is many possible combinations and I don' t have source numbers in all the countries I outbound to... Are you aware of limitations or known current issues with international calls ? Two weeks ago I had to remove the Caller ID transfer for similar issue in transfers to Luxembourg.

1 Answers

My workaround is to change the source number to a compatible number with the destination number. I'll probably make a mapping table to avoid the problematic borders.

answered a month ago

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