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I am not clear from your question if you setup a data source for the knowledge base.
https://docs.aws.amazon.com/bedrock/latest/userguide/knowledge-base-ds.html
An easy one for testing is to use an S3 bucket as a Data Source and put some Word docs or PDFs in the bucket. After configuring the Data Source, make sure that it Syncs (that is when the Knowledge Base reads and vectorizes the data source). Once that is done, try asking some questions of the Knowledge Base in the Playground.
Hope this helps!
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