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Hi,
When a single user is unable to receive mail the SES inbound rules is a good place to check. Disabling it not the best option as it can block all incoming mail. You can "reset" you inbound rules by adding your domain again in the WorkMail console. You don't have to remove your domain first.
You can also check your SES Inbound rules to ensure either "WorkMail" is the only rule in the set or that other rules that apply to the info@ email address work correctly. If a rule fails or has a stop action it might cause following rules to fail.
Kind regards, Robin
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I added the domain again in the WorkMail console but the user still can't receive any emails. I checked the SES Inbound rules and there is only one for that domain.
There are no stop action in place.
I didn't change anything with any settings and it suddenly stopped working.