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To resolve your issue, I recommend reaching out to AWS directly for assistance. You've already created a ticket with them, so it's best to wait for their response. They will be able to address your concerns regarding the rescheduling and the retake policy. They have the necessary access and authority to assist you with your specific account and exam registration.
answered 10 months ago
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Please reach out to Pearson Vue Team using this link or call them directly. They will help you out. https://home.pearsonvue.com/Clients/ITB/Customer-service.aspx
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Please submit a ticket to the AWS Training & Certification customer support team, and they will provide assistance. If you already submitted a case, please allow at least 48 hrs to get a response.