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SES paused for a month after my last feedback

0

Hi everyone, how can I remove the paused status from ses? After receiving complaints from the aws team (case ID 170681019901337), we´ve worked on some fixes on our side and we´ve had enabled notifications for deliveries. Our account still paused after more than a month sice our last reply, how can we enable ses again?

TIA,

Topics
Front-End Web & MobileBusiness Applications
Tags
Amazon Simple Email Service
Language
English
G
asked a month ago70 views
2 Answers
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I recommend replying to your old support case with the SES team saying you made necessary changes to the account. Being specific with those mitigations will be helpful.

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EXPERT
David
answered a month ago
  • G
    a month ago

    Thanks for the reply! but sadly, no... the case was permanently closed after 14 days, no replies or anything can be done since then, so we are busted here... Looks like aws is trying to make us to signup for the paid support service, just to open a support case for an already closed (and resolved) case.

0

I forgot to say that we´ve explained, in our response for the case, what we did to fix the issue. No luck too...

G
answered a month ago

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