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It may be possible that your account might have been compromised and root user email has been changed. As you mentioned you can't loging to account, I'd suggest you to reach out to AWS support asap. Use this billing or account support form and provide detailed information about the issue, someone from support would definitely be able to help you about.
You can report an abuse using this form.
Here are some of the other useful resources for changing root user details:
Reference:
I need to contact AWS Support for sign-in issues
Hope you find this helpful.
Comment here if you have additional questions, happy to help.
Abhishek
Thanks, eventually the error message changed to "something is wrong with your request, clear your cookies and try again". That fixed the issue.
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