Amazon Connect - "You've reached the limit of Phone Numbers. To increase limit, contact support"

Question

Hi AWS Support, I got locked out of my Amazon Connect instance so I deleted it. I created a new instance, but now I CANNOT Claim a phone number. I get a message "You've reached the limit of Phone Numbers. To increase limit, contact support" - see error attached as screenshot.

![Enter image description here](/media/postImages/original/IMi33oQEYRQd6kMQnk1VPvdA)

![Enter image description here](/media/postImages/original/IMCKXENZjqR5aKRrgVJQ2xcg)

NOTE: I deleted the previous Amazon Connect instance so I do NOT have access to the original Phone Number DID that I claimed.

Please let me know how I can claim phone number and continue using Amazon Connect?

Thank you.
Art

Antonio_Lagrotteria · Answer

Hi,

as the error suggests, contact Support so they can solve the issue. This is also mentioned in this guide (check **Phone numbers per instance section**)
https://docs.aws.amazon.com/connect/latest/adminguide/amazon-connect-service-limits.html

Also there are certain implications when deleting a Connect instance and its phone number, as pointed out in this post: https://repost.aws/questions/QU75xdZbLARqiEPvAYL0Nkow/amazon-connect-restoring-phone-number

Hope it clarifies.

Ishita · Answer

I have a basic plan , and I am facing same issue, I don't have opportunity you call customer service, What should I do.

Amazon Connect - "You've reached the limit of Phone Numbers. To increase limit, contact support"

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