Error while getting logs

Question

2023/09/06 07:44:59.815468 [INFO] Running command /bin/sh -c /opt/aws/bin/cfn-get-metadata -s arn:aws:cloudformation:ap-south-1:477178652870:stack/awseb-e-gkfscvsfx5-stac>
2023/09/06 07:45:00.169174 [INFO] Running command /bin/sh -c /opt/aws/bin/cfn-get-metadata -s arn:aws:cloudformation:ap-south-1:477178652870:stack/awseb-e-gkfscvsfx5-stac>
2023/09/06 07:45:00.526140 [INFO] checking whether command tail-log is applicable to this instance...
2023/09/06 07:45:00.526154 [INFO] this command is applicable to the instance, thus instance should execute command
2023/09/06 07:45:00.526164 [INFO] Engine command: (tail-log)

2023/09/06 07:45:00.526488 [INFO] Executing instruction: GetTailLogs
2023/09/06 07:45:00.526495 [INFO] Tail Logs...
2023/09/06 07:45:00.527270 [INFO] Running command /bin/sh -c tail -n 100 /var/log/eb-engine.log
2023/09/06 07:45:00.531492 [ERROR] An error occurred during execution of command [tail-log] - [GetTailLogs]. Stop running the command. Error: Publish file /tmp/TailLogs-1>
        For verbose messaging see aws.Config.CredentialsChainVerboseErrors

2023/09/06 07:45:00.531496 [INFO] Executing cleanup logic
2023/09/06 07:45:00.531559 [INFO] CommandService Response: {"status":"FAILURE","api_version":"1.0","results":[{"status":"FAILURE","msg":"Engine execution has encountered >

2023/09/06 07:45:00.531573 [INFO] Platform Engine finished execution on command: tail-log

Gabriel Olaleye · Answer

Hello Abhishek,

The log snippet you provided appears to be from an AWS Elastic Beanstalk (EB) environment where the instance is attempting to retrieve and tail logs. However, an error occurred during the execution of the `tail-log` command. The error message you provided suggests there was an issue publishing the log file `/tmp/TailLogs-1`.

Here are some steps to troubleshoot and resolve this issue:

1. **Check Log Retention Settings**:
   Ensure that the log files you are trying to tail are being retained on the instance. You can review and adjust log retention settings in your Elastic Beanstalk environment configuration. Make sure that log rotation and retention settings are configured correctly.

2. **Check Log File Permissions**:
   Verify that the log files you are trying to access have appropriate permissions. The user running the `tail` command should have read access to the log files. You can check and adjust file permissions using the `chmod` command if needed.

3. **Check Disk Space**:
   Ensure that there is enough free disk space on the instance. If the disk is full or close to full, it can lead to issues when writing or tailing log files. You can check the disk space using the `df` command and free up space if necessary.

4. **Review EB Environment Configuration**:
   Review your Elastic Beanstalk environment configuration for any custom settings related to logging. Ensure that the log paths and settings are correctly configured.

5. **Check IAM Permissions**:
   Verify that the IAM role associated with your Elastic Beanstalk environment grants the necessary permissions to retrieve and tail logs. The role should have permissions for services like CloudWatch Logs or any custom logging solutions you are using.

6. **Examine Log Content**:
   Review the contents of the `/var/log/eb-engine.log` file. It may contain more specific error messages or clues about what went wrong during the `tail-log` execution.

7. **Recreate Environment**:
   In some cases, recreating the Elastic Beanstalk environment can resolve unexpected issues. This should be considered as a last resort after verifying all other configurations.

8. **Contact AWS Support**:
   If the issue persists and you cannot determine the cause, it may be necessary to contact AWS Support for further assistance. They can help diagnose and resolve complex issues related to Elastic Beanstalk environments.

Keep in mind that the specific solution may depend on the context of your Elastic Beanstalk environment and the nature of the logs you are working with. Be cautious when making changes to environment settings, and always consider the impact on your application.

**Please give a thumbs up if my suggestion helps**

Error while getting logs

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