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Need Agent Hierrachy for Agent and Supervisor.

0

Need Agents and Call Managers to act as the Team, where Call Manager can maintain the agent and Every supervisor has his own custom status and Some sets of Agent need to assign to specific supervisor, it is possible in AmazonConnect?

Topics
Application IntegrationBusiness Applications
Tags
Amazon Connect
Language
English
Aanto
asked 7 months ago169 views
1 Answer
0
Accepted Answer

You’ll need a custom CCP to maintain custom statutes. Not sure I understand your other request.

david

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dmacias
answered 7 months ago

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