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Access declined

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Hi, I have created an AWS account using salesforce org (Voice with Amazon Connect), after login to the AWS as a root user I can not perform any task, it gives the error You Need Permissions, Access denied (User: arn:aws:iam:::root is not authorized to perform: connect:ListInstances on resource: arn:aws:connect:us-east-1::/instance with an explicit deny). How to fix it.

1 Answer
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Someone in your organization has blocked the root user in your account from making any changes to this particular resource. This is a wise decision as the root can be destructive in nature if used improperly. I suggest using a different IAM user or have the organization create one with appropriate permissions for you.

Please review this documentation on root user best practices: https://docs.aws.amazon.com/accounts/latest/reference/best-practices-root-user.html

AWS
EXPERT
answered 3 years ago

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