Reschedule aws exam after exam proctor revoke

Hi, Please contact aws support and you will request them, Contact AWS Certification Support: Explain the situation clearly, mentioning that the online proctor instructed you to reschedule without additional payment due to a name mismatch.

Provide details such as your AWS Certification account ID, the exam you were scheduled for, the date and time of the exam, and any communication or instructions given by the proctor. Use the AWS Certification Support to submit your case.

Use the Pearson VUE Contact Information to get in touch.

Email to AWS Certification Support

Subject: Request for Exam Rescheduling Due to Name Mismatch Issue

Dear AWS Certification Support Team,

I am writing to request assistance with rescheduling my AWS Certification exam without additional payment. I was scheduled to take the exam on [Thursday, May 30, 2024], but due to a slight name mismatch, the online proctor instructed me to reschedule the exam after updating my name.

The proctor specifically mentioned that I would not need to pay again for rescheduling the exam. However, I am now being asked to pay and schedule the exam again. I believe this is a misunderstanding and would like your help to rectify this situation.

Here are the details of my exam appointment:
- Name: [Your Name]
- AWS Certification Account ID: [Your Account ID]
- Exam: [Exam Name]
- Scheduled Date and Time: [Thursday, May 30, 2024]
- Appointment ID: [Appointment ID if available]

I have attached any relevant communications and instructions provided by the proctor for your reference.

Thank you for your assistance in this matter. I look forward to your prompt response.

Best regards,
[Your Full Name]
[Your Contact Information]

Email to Pearson VUE Customer Support

Subject: Request for Exam Rescheduling Due to Proctor Instructions

Dear Pearson VUE Support Team,

I am writing to seek your assistance in rescheduling my AWS Certification exam without additional payment. My exam on [Thursday, May 30, 2024] was revoked by the online proctor due to a name mismatch. The proctor instructed me to update my name and reschedule the exam without incurring any additional charges.

Despite this, I am now being asked to pay for rescheduling the exam. I believe there is a misunderstanding and would appreciate your help in resolving this issue.

Here are the details of my exam appointment:
- Name: [Your Name]
- Exam: [Exam Name]
- Scheduled Date and Time: [Thursday, May 30, 2024]
- Appointment ID: [Appointment ID if available]

I have attached any relevant communications and instructions from the proctor for your reference.

Thank you for your assistance in this matter. I look forward to your prompt response.

Best regards,
[Your Full Name]
[Your Contact Information]