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Lightsail instance stopped to be reacheable from internet

0

Hi, overnight, without any changes being made, my lightsail instance became not accessible from the internet. it was working fine since December/23. I still can connect to the instance via lightsail console and i can see the service is running fine but became non-reachable either by me or any external ping services from different locations. I also checked and there is no peak usage and the instance is well on the green zone since its creation.

The instance is located in London, I have rebooted it, stopped/started but it seems to be a connection issue of the instance. What can I do here?

any ideas on where to look? is the service down in general?

Topics
ComputeNetworking & Content Delivery
Tags
Networking & Content DeliveryAmazon Lightsail
Language
English
asked 2 years ago557 views
2 Answers
1

Hello.

Judging from the status of Lightsail, there seems to be no problem on the AWS side.
Therefore, it is possible that some problem has occurred with the Lightsail OS.
https://health.aws.amazon.com/health/status

By the way, how do you access it?
If you are accessing by domain using a browser, please try specifying a different DNS server etc.

EXPERT
answered 2 years ago
  • Luis
    2 years ago

    Thanks! I do use a browser to access the service, i tried to access using the IP directly too, but no luck. i've tried different PCs / networks. without success. there is also no PING response to the IP. so it seems like it was blocked via firewall, but i havent changed anything since december and the FW rules are correct.

    any further suggestions we very welcome!

  • Riku_Kobayashi EXPERT
    2 years ago

    Please check not only Lightsail's firewall but also your OS's firewall. Also, if I create a Lightsail snapshot and restore from the snapshot, will I be able to connect? https://docs.aws.amazon.com/lightsail/latest/userguide/understanding-instance-snapshots-in-amazon-lightsail.html

0

Hello,

In some cases where your instance is inaccessible, creating an instance snapshot and then creating a new instance may restore the connection for the new instance. If this issue persists with your new instance, please send a customer ticket and we will take a look.

Thanks, Leslie

AWS
answered 2 years ago

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