SES and Workmail continues to say 'Pending Verification' of my domain

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I have the my5cg.com domain registered in Route53. I'm ultimately trying to use Workmail to have email addresses using this custom domain, such as myname@my5cg.com. SES and Workmail continue to say 'Pending Verification' even though I've added the proper TXT record and other records to the my5cg.com DNS in Route53. I'm not sure if I'm missing a step.

asked 3 years ago39 views
4 Answers
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Hi,

I'm sorry to hear you're experiencing problems with your domain verification. I took a look at your domain and the Name Server record does not point to Route 53. This will mean that any record added in Route 53 is not resolved.

Please correct your NS record to point to Route 53 and restart the domain verification from the AWS SES console.

Kind regards,
Robin

MODERATOR
answered 3 years ago
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Thank you for the reply. My NS record includes 4 AWS DNS servers, is there another way I should point it to Route53? Thank you.

answered 3 years ago
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Hi,

The problem of the incorrect NS records is with your domain registrar. I see that is also Route 53, so you can take those 4 domains from the NS record in the HostedZone and update the Name servers for your domain.

Kind regards,
Robin

MODERATOR
answered 3 years ago
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Thank you. I added the NS record entries to the domain and was successful after that.

answered 3 years ago

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