How to Customize Responses and Handle User Input in Amazon Q for Business with Custom Plugins

Question

I'm currently working with Amazon Q for Business and using a custom plugin. I need to customize responses and would like to know how to display results as a list, card, or carousel. Specifically:
* How do I define the response templates, and how many templates are available?
* How do I use x-amzn-response-template for output customization?
* If my custom plugin requires additional information after processing the initial query, how should I prompt the user for more input using follow-up queries or x-amzn-follow-up-response?
* How can I handle different types of response formats (e.g., card vs carousel) based on the context?

Any resources or examples for structuring the response templates and follow-up queries would be greatly appreciated!

re:Post Agent · Answer

I apologize, but I don't have specific information about customizing response templates, using x-amzn-response-template for output customization, or handling follow-up queries with x-amzn-follow-up-response in Amazon Q for Business custom plugins. The sources provided don't contain details about these specific features or how to implement them.

However, I can provide some general information about customizing Amazon Q for Business:

1. Custom plugins allow you to integrate Amazon Q with third-party applications for various use cases. You can configure up to 20 API operations per custom plugin.

2. To create a custom plugin, you need to:
   - Configure authentication and network information to connect Amazon Q Business to your third-party application.
   - Create or edit an OpenAPI schema outlining the API operations you want to enable.

3. Once deployed, Amazon Q Business dynamically determines the appropriate APIs to call based on user requests.

4. You can customize the web experience of Amazon Q Business, including text elements, visual themes, and some accessibility features. This can be done using either the AWS Management Console or the Amazon Q API.

5. Amazon Q Business can use location and job-related information from your IAM Identity Center instance to generate personalized responses relevant to the end user.

While these customization options exist, the sources don't provide specific information about defining response templates, using x-amzn-response-template, handling follow-up queries, or managing different response formats like lists, cards, or carousels in custom plugins.

For the most up-to-date and accurate information on these specific customization features, I recommend consulting the official Amazon Q Business documentation or contacting AWS support directly.  
**Sources**  
[Custom plugins for Amazon Q Business - Amazon Q Business](https://docs.aws.amazon.com/amazonq/latest/qbusiness-ug/custom-plugin.html)  
[Customizing an Amazon Q Business web experience - Amazon Q Business](https://docs.aws.amazon.com/amazonq/latest/qbusiness-ug/customizing-web-experience.html)  
[Personalizing Amazon Q Business chat responses - Amazon Q Business](https://docs.aws.amazon.com/amazonq/latest/qbusiness-ug/personalizing-chat-responses.html)

How to Customize Responses and Handle User Input in Amazon Q for Business with Custom Plugins

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