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Amazon Connect VOICE Outbound Campaigns for LATAM countries

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Hello,

I know the Amazon Connect Outbound Campaigns for voice's channel are not enabled in my country (Dominican Republic).

Are there any workarounds to achieve something similar using Amazon Connect?

Best regards,

1 Answer
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You can create a lambda function to call the StartOutboundVoiceContact API action.

Here are two guides from AWS which I found quite useful

[+] Automating outbound calling to customers using Amazon Connect https://aws.amazon.com/blogs/contact-center/automating-outbound-calling-to-customers-using-amazon-connect/ [+] Creating an outbound calling solution during a pandemic using Amazon Connect https://aws.amazon.com/blogs/publicsector/creating-outbound-calling-solution-pandemic-using-amazon-connect/

AWS

answered 2 years ago

  • While this is a solution, it's important to note this is not a native outbound campaign which is unfortunately not supported due to specific carrier integration being required

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