My use case is as follows:
I have a flow that utilizes a Lex bot to interact with customers and capture their sentiments. I've successfully stored these sentiments as a contact attribute within my workflow. This is confirmed because when I use a Play Prompt block, the attribute displays correctly on the contact center.
Now, I want to pass this sentiment information to my agent so that it can be viewed on the agent dashboard before the interaction begins. To achieve this, I plan to use the Show View block. Additionally, I would like to store all previous sentiments from the customer and present them to the agents whenever the customer calls again.
However, I’m currently facing an issue with the Show View block, specifically with the Detail View. The flow consistently moves to the error block, and even with logging enabled, CloudWatch doesn't provide a clear reason for the error. Could you please advise on how to resolve this?
AWS OFFICIALUpdated a month ago
