Billing Case Unassigned

I understand your concern about the unexpected charge and the wait time on your case. For the Basic Support plan, AWS does not provide a guaranteed response time for billing and account inquiries. Basic Support includes access to customer service for account and billing questions, but response times can vary based on case volume and complexity.

If you need faster response times with guaranteed service level agreements, you may want to consider upgrading to a paid support plan. Business Support offers response times of less than 24 hours for general guidance questions and less than 12 hours for system impaired issues. Enterprise Support provides even faster response times.

In the meantime, you can continue to monitor your case through the AWS Support Center at https://console.aws.amazon.com/support/. You can add any additional information or correspondence there that might help expedite the review of your situation. For billing-related concerns like unexpected charges, AWS Support will work with you to investigate the issue once your case is reviewed.

Hello,

Sorry to hear these sentiments regarding your unexpected charges. While I don't have a time frame, I'd recommend continuing to communicate via your case as our Support team is equipped with the tools to best assist.

— Doug S.