Multiple CNAME records not resolving

Question

After adding a new CNAME record, the record [will not resolve](https://www.whatsmydns.net/#CNAME/outreach.charliehealth.com)

The new record:
* Record name: outreach
* Record type: CNAME
* Value: proxy-ssl.webflow.com

I also noticed some other records that are set do not resolve. For example, `links`: [links.charliehealth.com](https://www.whatsmydns.net/#CNAME/links.charliehealth.com).

Meanwhile, `www` *does* [resolve](https://www.whatsmydns.net/#CNAME/www.charliehealth.com).

Is there some kind of cacheing/flushing I can do? Or A possible misconfiguration?

[Here is a link](https://ibb.co/YDhr3hC) to a screenshot of all the records in the hosted zone

NOTE: I am only concerned with the CNAME record for **outreach**. I have been trying to get this subdomain to work for weeks now. The way I have added the record is exactly what webflow support has directed me to do.

Andreas Seemueller · Answer

Dear user,

DNS can always be tricky, but I might need some more information about your environment.

But first I need to check one thing:
- I cannot find a CNAME entry for links.charliehealth.com but multiple A entries which resolve fine: https://www.whatsmydns.net/#A/links.charliehealth.com
- You write that you want to configure a subdomain but mention a CNAME record. Did you specify the CNAME record in the zone charliehealth.com ?
- Some customer run split-DNS configurations. Can you check if the hosted zone where your created the outreach CNAME record is a public hosted zone and it is reaching the right AWS account, e.g. by comparing the NS entries?

Multiple CNAME records not resolving

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